Florida Pool Enclosures' Customers Say It All.
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Read What Our Customers Have To Say
Over the years we have received hundreds of letters just like
these. And each letter is so cherished that we post them all on our
office walls for everyone to see. Any company can say they do a
great job... but we will let our customers speak of our commitment
to you.
CLICK HERE TO GET YOUR FREE ESTIMATE...
You too can become a happy Florida Pool Enclosure customer. Give us a call at our Altamonte Springs office at 407-260-2800.
Or if you are in the North Florida area call our Lake City office at
386-754-8678. You can also
get a free estimate click here.
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Dear Mr. Delahoz,
My home needed to have an oversized, two-story pool
enclosure installed. I called many companies, but few would
even take on such a large screen enclosure. Then by chance a
co-worker was having an enclosure installed by your company
and recommended I call Florida Pool Enclosures.
I made that call and I'm glad I did! I now have a pool
enclosure that receives rave reviews from everyone visiting
our home. Your company did a great job and I couldn't be
happier.
From the first representative who gave us an estimate, to
the person who did the architectural measurements, to the
install team - everyone was professional and qualified. I
need to highlight your install team, they couldn't have been
better. Every question we had they were able to answer and
when we had a concern, they made sure it was resolved.
I guess the strongest recommendation I can make about
Florida Pool Enclosures is that "it is a company I would go
back to if I needed to have another screen enclosure
installed!" If someone is undecided about using Florida Pool
Enclosures, have them take a look at what you did for me and
let me talk to them. I think they will soon discover that
Florida Pool Enclosures is a quality company and should be
their first choice.
My wife and I both thank you and your employees for a job
well done!
Sincerely,
Don P. |
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You all did a SUPER job with my pool
enclosure! Thanks so much!
Sincerely,
Tia S. |
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Dear Sir:
Florida Pool Enclosures Inc.,
I take this time to write this letter of appreciation
because I feel it is necessary that four of your workers be
recognized for their work ethic, dedication, knowledge and
"can do" attitude which is a rarity in today's world.
As a resident of Plantation Oaks, Flagler Beach, we were
part of the Florida Mitigation & Enhancement Program and had
the pleasant opportunity to become acquainted with Doug,
Sam, T,J., and Colton. All four are excellent workers that
you, as owner of a retail company, can be very proud of.
They are a true asset to your company.
Sincerely,
Douglas M. |
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Alex,
Sorry for the delay. I misplaced your business card.
The pool screen enclosure looks great. Thank you so much. We
had our first holiday party outside and we will have another
after Christmas.
Best regards,
Jim |
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Dear Alex Delahoz
Florida Pool Enclosures Inc.,
I just wanted to say, thank you for being honest with me.
Thank you for keeping your word. You service was very
professional.
I am pleased to know that finally there is a company in the
state of Florida that still takes pride in their work. I say
this because I have encountered many tough times with
different companies since I purchased my new home here in
2001. My personal opinion is that there aren't many
companies that stand by their word or their work for that
matter. As a new home owner here in Florida it's not easy to
find good service.
You and your company Florida Pool Enclosures Inc., have been
a pleasure to work with. You guys broke the mold.
I will refer your services to anyone in need of a pool
enclosure.
I will be your sales person. Hey I lived it I can sell it!
Thank You Again,
Alice P. |
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Florida Pool Enclosures Inc.,
Very pleased with the work. Quick & Efficient.
Regards
John E. |
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Florida Pool Enclosures,
I just wanted to let you know how pleased I am with the work
done by your employees that recently tore down and replaced
my pool enclosure.
Both crews showed up when scheduled and did a quality job.
They were very professional and made sure the work area was
cleaned up.
Even though I had to wait to get my new pool enclosure, I
would definitely recommend your company to m friends and
acquaintances.
Sincerely,
Kathleen M. |
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Florida Pool Enclosures, Inc.
Thank you for your professional service.
You guys are great!
A. P. |
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Subject: Letter Of Commendation
Florida Pool Enclosures
This letter is a commendation for two of your employees who
installed our pool enclosure that was destroyed during the
hurricanes of 2004.
The employees are:
Wesley Hebrock and Roberto Rivera.
Their attention to details to make sure everything fit right
was outstanding. Their pleasant attitude to answer all my
questions and to change or fix anything that I did not like
was outstanding. Their knowledge and workmanship of the job
was also outstanding.
We are very satisfied with the installation of the pool
enclosure.
Barbara M.
Cal H. |
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Florida Pool Enclosures,
Your installers did an excellent job!
Thank you.
Linda W. |
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Dear Mr. Michael Delahoz
Florida Pool Enclosures
I'm sending this letter to let you know that we are very
satisfied with the quality work your company did in our pool
enclosure, please share this with your team.
Sincerely
Carlos B. |
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Dear Mike,
Waiting for a pool enclosure is not so bad when we consider
the quality of the workmanship which was provided by Rich
and Jessie.
They did an excellent job. They were polite and timely. Our
enclosure is better now than it ever was. They cleaned up
after finishing the job and offered the services of Florida
Pool Enclosures for any future needs.
It is a pleasure to deal with professionals such as these
young men.
Thank you.
William H. |
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Florida Pool Enclosures,
Thanks for the great job you did rebuilding our pool screen
enclosure. We appreciate the quick and efficient job you did
getting it up. It looks great!
The N. Family |
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Dear Mr. Delahoz,
I am writing to commend the outstanding professionalism and
service provided by Jim Reid during a service issue I
contacted him about several months ago. I intended to write
this letter at the time of the service but am just now
addressing this from my "things to do" list.
I had originally contacted Florida Pool Enclosures in regard
to my soffits rotting due to the roof seal being broken
during installation. Jim met the roofing company and myself
at my home to survey and discuss the situation. I must admit
that I was not optimistic that he would take responsibility
for the damage and so was quite surprised by his commitment
to repairing the damage as well as his loyalty to your
company.
Mr. Delahoz, I work with business owners everyday and Jim
did a fantastic job representing your company. He was
professional, responsible, reasonable and coordinated with
the roofing company to make sure that the repair was
completed in a timely manner. Every business owner that I
know would love to have a "Jim Reid" representing their
business.
Due to the outstanding customer service Jim and your company
provided throughout the repair, I am extremely happy to
refer my neighbors and friends to your company. My best
wishes for your continued success.
Sincerely yours,
Matt F. |
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To Mike (Florida Pool Enclosures)
I just wanted to take a moment to let you know that Larry
Rocque has provided us with A JOB WELL DONE!!!
H paid every attention to detail and made sure we were
SATISFIED with the job he delivered.
I would highly recommend Larry for future work in my home. I
want to also thank Florida Pool Enclosures for follow up on
their promise to take care of the ceiling repair work.
I would recommend your services in the future.
Thank you.
John M. |
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Dear Mr. Delahoz:
This letter is regarding one of your employees, Mr. John
Lopez. I cannot rave enough about his professionalism. From
the first time we met to the time we went to contract, he
has been absolutely amazing and quite impressive! The way he
showed me his binder with his credentials, letters from
customers, pictures of the work your company has done. Just
amazing!
You see, I am from New York City and I have worked in the
business field in the city for many years and since I have
moved down to Florida, no one has displayed that type of
"Business Attitude" to me. People here (no offense) seem a
little bit laid back and delay in returning phone calls. To
me, that in itself is a turnoff. But I cannot say that about
John Lopez. He is exceptional, polite and is just so
personable! I am definitely pleased to be doing business
with a company such as yours with people like John who
return phone calls immediately and is just so professional!
Please pass this not on to him as he deserves more than a
pat on the back. Not to mention the follow-up phone call I
received from a female from your office thanking me for
doing business with Florida Pool Enclosures a few days after
we signed and went to contract.
It just makes me feel all the more safe for doing business
with your company other than with someone else!
Sincerely,
Alice R. |
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Dear Miguel,
Florida Pool Enclosures
It was wonderful to see all the Delahoz clan at the golf
outing. Like everything else you do, it showed your careful
planning, class, and style! Obviously everyone enjoyed it
immensely. That certainly includes my friend Fred and Me.
Thank you very much for such a fun day.
Also, your gratis repairs on our screen enclosure ere not
expected but very much appreciated. Especially considering
Alex mad a special trip out here to survey the situation.
When the time comes for a complete replacement, we will call
again, ONLY if you put, at best, a modest discount that
allows you to recover all expenses. Remember, we ARE
capitalists! We believe in Profit!
Hope to see you all very soon and Happy Easter.... Much love
and best wishes,
Peyton E. |
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Mr. Delahoz,
Florida Pool Enclosures
Several weeks ago I wrote to you regarding the defective
rubber seals in the patio sliders your company installed at
my home. I asked when I could expect to have the seals
replaced.
Since that time, I have spoken to Gene, your production
manager. He visited my home on August 6th to inspect the
seals and immediately assured me that they would be
replaced. He contacted me less than a week later to explain
her had ordered the new seals and would schedule time to
perform the replacement as soon as they arrived.
Yesterday, August 25th, Gene called to tell me a technician
was on the way to my home to make the repairs. When I
arrived home later that afternoon, I was very pleased to see
that the work had been completed. The technician left me a
note explaining what had been done, and also noted to give
Florida Pool Enclosures a call if I experience any more
problems with the installation. This was a very
professional, service-oriented touch, and I appreciate it.
Everything appears to be repaired, and I expect these new
seals to last for many years.
Although I am quick to bring problems to the attention of
service and product providers, I am also just as quick to
extend kudos when appropriate. As I noted above, Gene and
his team were very professional and obviously very
service-oriented. I truly appreciate the effort they made to
ensure I was satisfied with the work. At this point, I would
not hesitate in recommending Florida Pool Enclosures to
anyone.
Best regards,
Charles S. |
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Dear Mr. Delahoz:
Florida Pool Enclosures
I wrote you a letter when I had concerns prior to getting my
screen enclosure installed. So, I felt it only appropriate
to write you a letter after the completion of my
installation. As I stated in my original letter, I
interviewed several companies prior to making my decision to
go with Florida Pool Enclosures. I also talked with several
individuals as to who they would recommend. Based upon my
initial experience with your company and the fact that
everyone said that your company was worth the wait, I choose
Florida Pool Enclosures.
I am delighted to share with you that I am glad that I did.
I am thrilled with my pool enclosure in every respect and I
thought you would like to know the reasons why. Of course
the craftsmanship is good, but every job involves so much
more than that; the people, those individuals who come to
your home, representing your company and who the consumer is
so desperately hoping are skilled and dedicated to doing a
good job.
I would like for you to know that the gentlemen you sent to
my home were not only skilled and dedicated, but were
courteous and very patient with all my questions and
concerns. You may also find it interesting to note that
every one of the gentlemen had only positive comments about
the company that employs them and the man who owns and
operates that company.
I sincerely thank you for sending John Strader, Wesley
Hebrock, Shane Fluharty, and Sam Finlaw to my home. I can
assure you that I have become on of the many satisfied
customers of Florida Pool Enclosures and will be delighted
to recommend your company to anyone.
Sincerely,
Judy T. |
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Dear Mr. Delahoz,
Florida Pool Enclosures Inc.,
As we exchanged letters and telephone calls over
"finalizing" my pool enclosure, I stated many times that I
hoped we would be able to reach a point where I could give
your company a positive endorsement for a job well done.
There was some initial difficulty in understanding what was
expected with regards to repair of my roof tile, but once
you understood what I was asking for, you made sure it was
taken care of.
With my roof repaired and your company pain in full for the
installation of the screen, I am ready to write that
"favorable" letter.
Sincerely,
Donald P. |
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Dear Alex,
I would like to take this time to thank you for the three
Raised Seal Surveys that arrived in the mail yesterday.
Thank fir being an honorable man, and a man of your word.
I have enjoyed my enclosure this pas summer and the fact
that I do not get leaves in the pool any more. I get plenty
of compliments on its size and its look.
I do have one screen that has rippled up in two adjacent
corners and one screw that is missing. If one of your men is
nearby please ask that they stop by to fix it. I am in no
hurry for this fix.
Thank you, again for your kindness and understanding in the
survey issue.
Regards,
Diane G. |
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Mr. Delahoz,
I just wanted to thank you for the excellent work that all
of your people have done on our new pool enclosure. No
wonder Hurricane Charley took our old one down! There was no
comparison to the quality and workmanship of our new one.
As a Land Surveyor, I appreciate structural design,
engineering and knowledgeable installation. I would
especially like to commend and thank Anthony Hood. You
should be proud of your staff and the creation of another
happy customer.
Sincerely,
Gary R. |
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Florida Pool Enclosures,
Many thanks for a first class job. We are very pleased with
our new enclosure.
Regards,
John D. |
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Dear Delahoz:
I wanted to take this opportunity to congratulate you and
your staff and in particular Gene Szara and Rick Wishon, who
was the head installer at my home. I don't know the other
gentlemen that were ar my house and I certainly don't want
to exclude them from my complements and thanks in writing
this letter.
I want to especially thank you and your staff for the great
work that they did on a very difficult job and the results
that they achieved. I want to give special thanks to Gene
Szara who I dealt with by phone and in person on a couple of
occasions and a special thanks to Rick Wishon, the head
installer at my house. I am sure the other gentlemen were
excellent in their work, however, I don't know their names
at this time. I want you to please thank them for me and I
do hope this letter will serve to five some type of special
consideration to the gentlemen involved at my home. I do
hope that you show this letter to them since I feel that
every good deed should not go unnoticed and certainly every
job well done should not go without compliments.
I actually talked with you on one occasion, since there was
a long lag time between the huricane and the actual repair
of my pool enclosure, and I certainly understand that you
were very backed up with all of the jobs that were as a
result of the hurricane damage.
Once again, thank you and your staff and I hope that the
rest of the year goes well for you.
Sincerely,
Ron L. |
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We have many more letters just like these posted all over the
walls of our offices. You too can be a happy customer of ours. If
you are interested in a Pool Enclosure, Screened Patio Enclosure,
Florida Room, Aluminum Fencing, or Screen Repair give us a call at
our Altamonte Springs office at 407-260-2800 or
click here
to contact us by the Internet.
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